Will the pens come with refills?
Each set will come pre-loaded with 20 colour refills, so you are ready to start using them right away.
Last updated: February 03, 2016 03:18
How do I add “Add-Ons” to my pledge?
Simply add the price of the Add-Ons you want to your pledge. For example, if you want to add two refill sets to your pen set, you should pledge:
(1 Pen set) $34 + (2 refill set) $29 + (delivery price) X = 34+29+X = Your total Pledge amount
After the campaign ends,we will send you a survey to double check what you pledged for.
Last updated: February 03, 2016 08:17
What is the difference between the "Black Edition" and the "Colour Edition"?
The difference is in the appearance of the set. Inside, both editions contain a full set of 20 colour refills.
Last updated: February 03, 2016 03:25
When do I get to choose my Edition?
After the campaign, we will reach out to all our backers and confirm the edition you chose.
Last updated: March 06, 2016 05:36
Will the pens come with refills?
Each set will come pre-loaded with 20 colour refills, so you are ready to start using them right away. Last updated: Wed, Feb 3 2016 6:18 am EST
What is the difference between the “Black Edition” and the “Colour Edition”?
The difference is in the appearance of the set. Inside, both editions contain a full set of 20 colour refills. Last updated: Wed, Feb 3 2016 6:25 am EST
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.